General — WiZ V2 Hilfecenter

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General

Manual pairing troubleshooting

When the light is in Manual pairing mode and emits a Wi-Fi signal, this is indicated by a double pulse in purple color. If your light i...
Ich habe meinen Router gewechselt. Wie bekomme ich meine Lichter wieder online?

Wenn Sie Ihren WLAN-Router ausgetauscht haben, können Sie entweder:o Richten Sie es mit derselben SSID und demselben Kennwort wie bei Ihrem ...
How can I access my home created in app V1 via WiZ app V2?

There are 2 ways to retrieve your existing homes in app V2.Don't have the app V2 yet? Get it here for iOS, and here for Android!Watch the ho...
3rd party sign-in

WiZ cares about your privacy.Since it is not technically necessary, we do not ask you for any sort of sign-in to get started with your light...
How many WiZ devices can I connect in my home?

As you plan your smart home, you may wonder how many lights you can connect within your home.WiZ system is designed to scale up smoothlyPer ...
What are the favorite modes of each room?

For each WiZ room, you can define 4 favorite light modes or scenes.The favorite modes will be available for faster control:In the Quick cont...
Light and dark themes in the app

WiZ app comes in two flavors: a dark mode, and a bright mode.By default, the appearance of the app will follow the theme set on your phone. ...
My light appears "offline" in the app. What should I do?

There can be a number of reasons why your light would appear offline in the system, and most of them aren't any cause for concern. Here is a...
What is my "Home ID" and where can I find it?

On the WiZ servers, your home is anonymously identified by a number. We call this number the "Home ID".There is no need to know your H...
Token issue

In very rare occurences, the app token used for authentication with the system may get corrupted or lose validity.In that case, please follo...
WiZ Products Warranty

WiZ PRODUCTS WARRANTY WiZ hereby warrants to the original consumer purchaser of this WiZ product that, for a period of two (2) years fr...
PSL Products Warranty

PSL PRODUCTS WARRANTYPhilips Smart LED (“PSL”) hereby warrants to the original consumer purchaser of this PSL product that, for a period of ...
What are the main elements of the WiZ system?

The WiZ system is comprised of various parts.Software interfaces, such as the WiZ app, are used to add products, manage user access to their...

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