Getting started

What type of networks does WiZ support?

In a nutshellWiZ works on most Wi-Fi networks. We use 2.4GHz, which is the most commonly available Wi-Fi range on both old and new routers,...
Iluminación inteligente: primeros pasos?

Bienvenido a la guía para instalar y usar luces y clavijas inteligentes WiZ. WiZ es un sistema de iluminación conectada. Las luces y clavija...
Accessories - How to get started?

Esta es la guía para instalar accesorios WiZ. El sistema inteligente WiZ ofrece diferentes accesorios que te ayudan a crear una experi...
Putting lights in pairing mode

To make sure only you can add your lights to your system, there is a special procedure to perform to make the lights “discoverable” at the m...
Pairing troubleshooting

If you encounter any problem to connect your lights, please check the troubleshooting steps below.Still having an issue? Contact our su...
Using Bluetooth to pair WiZ devices

Why should I turn on Bluetooth and allow WiZ to use it?Since 2019, almost all WiZ products include Bluetooth. Using Bluetooth during pairing...
Choosing the right pairing instructions

Why are there different pairing instructions for brand new lights?To make the pairing process faster and simpler, lights will automatically ...
Product type selection

The pairing steps may be slightly different for each type of product. For bulbs, simply choose "Bulb". The same logic applies for LED s...
What is WiZ and how does it work?

WiZ is a connected lighting system. WiZ lights are set-up through your Wi-Fi network and can be controlled with the WiZ application on your ...
Inputting Wi-Fi name and password

Which Wi-Fi name and password should I input?WiZ devices only operate on 2.4 GHz Wi-Fi. To learn more, please check this article. By de...
Adding WiZ lights in your home

Please start by connecting your phone to your home Wi-Fi, since your WiZ devices will join the network your phone is connected to.We strongl...
Why do my devices go offline right after pairing?

When you purchase your devices, they may have spent a few weeks on the shelves already, and a few more weeks travelling the world to reach t...

Getting started

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