How do I start TV sync from the app?

From the WiZ app, there are 2 ways to start video sync:1. Go to Library page and tap on Light syncing with video  2. Go to Home pa...

Why is my TV backlight strip not syncing correctly?

In case your TV backlight strip is not syncing with the colors on the TV screen correctly, check if:You have installed the backlight strip a...

Why are the lights I've added in the TV area not syncing correctly?

In case the lights that you've added in the TV area is not syncing with the colors on the TV screen correctly, check if:You have positioned ...

Why is my TV backlight not starting video sync?

In case your backlight strip is not starting video sync when you command it to do so, make sure that:Your have the WiZ app version from ...

Why are the lights in the TV area not starting video sync?

In case the lights you've added and configured in the TV area do not start video sync when you command it to do so, , make sure that:Your ha...

Can I link more lights to the HDMI sync box?

Yes, the HDMI sync box works with any WiZ color-capable light that supports both Wi-Fi and Bluetooth. You can link unlimited number of light...

How do I set the light position in TV area?

To make lights other than the TV backlight strip sync to the TV with the HDMI sync box, you need to add them to the TV area in the WiZ app a...

What do the sync modes do?

You can find 4 sync modes in the Video sync page - Cinematic, Vibrant, Relaxation and Rhythmic. They're pre-programmed to enable different l...

How do I adjust the sync effects?

In the Video sync page, you can adjust several parameters like brightness, saturation and intensity to customize the sync effect to your pre...

Why is the light above the TV showing color when the upper side of the screen is black?

In the factory setting, we enable the "Black-bar detection" so that the sync box would automatically exclude the letterboxing (i.e. black ba...

Why do my TV sync lights turn on automatically when I turn on the TV?

In the factory setting, the TV backlight and lights added in the TV area would turn on automatically when the media source (the HDMI device ...

Can I start TV sync using voice control?

Yes, you can set lights to start syncing with TV using voice control via Google Home, Amazon Alexa or Siri Shortcuts. You'll firstly need to...

What do I need to sync WiZ lights to TV?

Here are what you need to make lights sync to videos playing on the TV:A "WiZ HDMI sync box with TV backlight" product kit   A TV ...

How does the WiZ HDMI Sync box with TV backlight work?

By connecting the Sync box to a HDMI media device such as streaming stick, set-top box, and gaming console, and attaching the LED strip to t...

How many HDMI media devices can I use with the Sync box?

The Sync box has 1 HDMI input so you can only plug in 1 HDMI media device at a time.If you want to connect multiple media devices at a time,...

Does the HDMI sync box work with Smart TV apps?

No, because smart TV apps run directly on the TV itself and there is no video signal passing through the sync box. In order for the Syn...

What video formats does the WiZ HDMI sync box support?

The highest resolution and refresh rate for the WiZ HDMI sync box is 4K at 60 Hz.It does NOT support 2560x1440 resolution. 

Does the WiZ HDMI sync box support HDR?

Yes. HDR 10 and HDR10+/Dolby Vision are supported.